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The Audit Connection Blog

Results for: Lean


Neill Public Library in Pullman improves services to patrons

May 28, 2019

Neill Public Library is a central gathering place where residents socialize, explore, discover and connect with the world around them.

Pullman city leadership
wanted to instill a culture of process improvement by using the Lean method in
city operations. The library, meanwhile, already had started to work on
improving customer experience. Library staff weren’t familiar with Lean, though, making the library a natural place for a pilot project.

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Auditor’s Office uses the same Lean methods it teaches to others

August 20, 2018

Our Office is committed to helping governments improve their operations. One way the Auditor’s Office does that is by leading Lean workshops for governments that ask for help improving a process. However, we also look for ways to improve our own Office as well, and we want to share the results of our process improvement efforts during 2017.

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