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The Audit Connection Blog

Results for: change management


Construction worker ties steel reinforcing bars with wire to strengthen the foundation.

Change Management Lesson 6: Reinforcement helps new habits stick

February 25, 2020

The biggest challenge to sustaining change arguably isn’t employee resistance – it’s habit. Truly resistant employees are rare, but every human being is subject to the power of habit. We can all benefit from some help to avoid falling back into old habits and sustain the initial momentum and excitement of the improved way of getting the work done.

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Illustration with business people standing on mountain peak top holding flag on blue clouded sky background.

Change Management Lesson 5: Moving from competence to mastery

February 18, 2020

Employees who have knowledge about a new process aren’t automatically proficient at achieving the desired results. Even with the best of intention and motivation, if I just depend on my individual knowledge and desire, I might never attain the needed ability level to make a new or changing process successful. So how do we incorporate a new skill into our ability?

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Raised up hands and arms of large group in seminar class room to agree with speaker at conference seminar meeting room

Change Management Lesson 4: Training for knowledge

February 4, 2020

Change management starts with building awareness and desire because it recognizes that success requires each employee to choose to adopt and use the new process. Training for new knowledge will yield best results if the people involved have enough awareness and desire to embrace the change, and to seek knowledge and put it to use.

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Two business people meeting one-on-one

Change Management Lesson 2: Building Awareness of the Change to Come

January 14, 2020

In our Lesson 1 post, we introduced change management as a strategy to implement successful process improvement initiatives. In this installment, we will introduce the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change management model. This is a five-stage approach to help organizations manage the people side of change. Today, we will focus on Awareness.

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Runner at starting blocks

Change Management Lesson 1: How to Get Started

January 7, 2020

Government staff often ask where to start when they seek to improve a process like permits, asset management, approval queues and so on.

It’s hard to know what actions to take without looking at why you are where you are today, and the mindset of the people who will have to make the change happen.

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