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The Audit Connection Blog

Results for: art of good government


Runner at starting blocks

Change Management Lesson 1: How to Get Started

January 7, 2020

Government staff often ask where to start when they seek to improve a process like permits, asset management, approval queues and so on.

It’s hard to know what actions to take without looking at why you are where you are today, and the mindset of the people who will have to make the change happen.

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A well-balanced, full-bodied Lean success in Washington wine country: process improvement success at Walla Walla Treasurer’s Office

November 13, 2018

The Performance Center’s years of working with local governments all across Washington has given the Center an unprecedented understanding of the needs of local governments. Our targeted, customized approach to process improvement work not only helps local governments succeed in their chosen process, but gives them the depth of understanding they need to foster a Lean culture within.

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How Benton-Franklin Health District used Lean to make its immunization process work better

July 18, 2018

The Benton-Franklin Health District building is a clean, modern facility, shining brightly from its location tucked behind a shopping center and other businesses. The waiting room is spacious, and the interior brims with helpful pamphlets about preventing common diseases, staying healthy and knowing when to visit your doctor. The facility is designed to put clients at ease as they wait for their appointments. Health District employees care about their clients and have designed their space around their clients’ comfort.

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Kenmore showcases love of community

March 16, 2018

At the Office of the Washington State Auditor, one of our primary functions is to evaluate the finances of governments across the state. But did you know that what we do goes beyond the bottom line, and into the very heart of what makes a government function well and connect to its residents? This emotional connection is what is at the heart of our newest video, “For the Love of Kenmore.” It’s about helping local governments in Washington find, as Kenmore City Manager Rob Karlinsey puts it, “value beyond the purely financial.”

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Change Management, Lesson One

September 22, 2017

Government staff all over Washington often ask me where to start when they seek to improve a process like permits, asset management, approval queues and so on. To answer this, I ask them: Do you have a change management strategy in place?

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For the Love of Washington Cities

September 28, 2016

As a partner in the Government Performance Consortium (GPC) initiative, we are excited to share with you a mini-documentary about the first Love of Cities Tour in Washington State, which has sparked tremendous excitement across our state for new ways to connect cities and citizens in co-creating more vibrant, healthy and resilient communities.

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