Two new performance audits examine administrative appeals and the state's toll collection system
Our most recent performance audits look at two very different aspects of government.
Administrative Appeals (pdf, 2.4mb) examined administrative hearings processes in Washington. These appeals offer people and businesses a way to dispute agency decisions without resorting to the courts. The audit found that these hearings are functioning as intended, but striking the proper balance between implementing agency policy and providing a fair process is challenging. Our recommendations address two issues in particular: clarifying the role of informal guidance from agency management to administrative judges and clarifying the nature of communications permitted between agency and judges. We also make recommendations directly to some of the agencies whose processes we reviewed. Read the two-page summary (pdf, 90 kb).
Improving the Toll Collection System (pdf, 2.4mb) returned for a second look at the toll collection system operated by the Washington State Department of Transportation. We found the system still lacks critical functions that could improve the agency's ability to manage and operate the system effectively. Watch a video and learn more about our earlier work around tolling on this page. Read the two-page summary (pdf, 119 kb).
Performance audit looked at improving staff safety in Washington's prisons
Another recent report examined the initiatives put in place by the Department of Corrections. We wanted to know if they have improved the safety of staff working in Washington's prisons. Working with experts in the field of corrections, we found that no other state has developed and implemented such a comprehensive effort, but that opportunities for improvements remain. Each prison had implemented the initiatives to some degree, but not all had been fully or consistently put in place at all facilities. Read the report (pdf, 2mb). Read the two-page summary (pdf, 155 kb).
Watch a video on this report:
Coming soon: Public Records Study
The Performance Audit team is conducting a study on the costs of fulfilling public records requests in the electronic age, and how the nature and volume of records requests affect public agencies. It will include a survey of every state agency and local government organization in Washington. Keep informed of this work as it progresses here.
Performance audits work to improve service
to the public
We provide the public and state leaders with independent, objective evaluations of the effectiveness, economy and efficiency of public services, at both the state and the local level.
Learn more about performance audits.