Performance Audit : Transportation

State Government : Performance Audit : Earlier work on Transportation

This page contains synopses, links to published reports, and other materials addressing transportation systems and projects.

Washington State Department of Transportation: Improving the Toll Collection System (pdf, 2.4 mb)
May 2016
Summary: While WSDOT's toll collection system has been operational since 2011, our performance audit found that the system lacks critical functions and has other operational limitations that affect toll processing, collection and managerial reporting. Missing or incomplete functions limit the Toll Division's ability to assess performance, write off outstanding debt, or correct billing information efficiently. We also found that WSDOT has been unsuccessful in its efforts to enforce the toll system vendor's compliance with information security standards, which could put customer information at risk. Finally, the agency has paid only limited attention to management activities that could improve its ability to effectively develop and operate this complex system. View the videocast here. Read the two-page summary (pdf, 119 kb)

Washington's Tolling Program: Lessons Learned from Project Delays (pdf, 1.8mb) August 2013
Summary: The State Department of Transportation's State Route 520 tolling project experienced delays in implementation. To avoid future delays and complications, we recommended that the Transportation Secretary ensures clear decision-making authority for its Toll Division, as well as clearly defined roles and responsibilities for projects it manages. Read the two-page summary (pdf, 518kb)

Washington State Ferries: Vessel Construction Costs (pdf, 2mb) January 2013
Summary: We found it costs more to build a ferry when Washington State Ferries is the purchaser, for two primary reasons. First, current state regulatory requirements limit competition on new state ferry procurements, driving costs higher. Second, the state does not consistently use leading practices to contain construction costs.​

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