Performance Audits : Recent Reports : Long-Term Care Worker Certification Requirements
Barriers to Home Care Aide Certification (pdf, 2.1 mb)
Summary: Through a survey of applicants who did not become certified, we found that almost two-thirds dropped out due to barriers, many facing problems when signing up for training or the exam. Respondents said they could not find course times that fit their schedule or a training location or testing site close to home. Respondents who did not speak English would often find language barriers insurmountable and leave the program. Many said it was difficult finding training and exams in their preferred language. The departments of Health and Social and Health Services have taken steps to address these barriers working with their partners to try to increase the number of locations that offer training and exams. Read the two-page summary (pdf, 96 kb).
Initiative 1163: Long-Term Care Worker Certification Requirements (pdf, 214 kb)
Summary: This performance audit continues our series of reports mandated by Initiative 1163. We found the Department of Health and the Department of Social and Health Services have continued to identify and address barriers to home care aide certification. Key improvements include: sharing data to identify trends and monitor applicant progress through certification, helping applicants with limited English proficiency, and streamlining the application itself.
Initiative 1163: Long-Term Care Worker Certification Requirements (pdf, 230 kb)
Summary: This performance audit found that improvements made by the Department of Social and Health Services and the Department of Health since our earlier audit have helped more applicants obtain home care aide certificates. The percent of applicants achieving certification almost doubled, from 29 percent in early 2012 to 58 percent in 2013. We also found that 96 percent of workers reviewed in our selection of adult family homes met I-1163 requirements, suggesting monitoring efforts are reasonable. Read the two-page summary (pdf, 92 kb)