Local Government Resources
​​​​​Big improvements at the City of Ridgefield

Watch our new video and read our case study featuring the City of Ridgefield and their dedication to continuous improvement. Ridgefield contacted our Local Government Performance Center for some help in smoothing out the kinks in their utility billing process; it had become a burden for City staff and headache for customers. Following a week-long kaizen, the highly engaged and motivated staff began implementing changes such as improved communication with new customers, a new online bill payment service, and a more efficient utility shut off process. These changes have resulted in some improvements—a 50 percent reduction in utility customer shut offs, for example. To access the case study, click on the icon to the left; the video is below​.


Financial Intelligence Tool (FIT)

Local government operations are complex. Officials must manage myriad state and federal regulations, funding sources, and community priorities while balancing persistently constrained resources. To successfully manage this complexity, leaders need to understand local government finance. This is why the State Auditor's Office created the Local Government Financial Intelligence Tool (FIT). FIT has won national recognition! The National Association of State Auditors, Comptrollers, and Treasurers awarded FIT the NSAA Excellence in Accountability Award for a special project. The only award given to a special project in 2016, FIT was commended for its use of data to aid in local government officials' understanding of sometimes complex financial data. As of June 2016, FIT is available to GAAP-basis governments in Washington. To access FIT, click here.

​Training and other resources

The State Auditor's Office is committed to working with governments to help them deliver higher value and earn greater public trust. We offer FREE training on online financial report filing, Lean practices, and more. To see a complete listing of all our training programs, click here.

The Local Government Performance Center offers training and technical assistance to local government elected officials, managers, and staff who want their organization to improve its performance, effectiveness, efficiency, customer satisfaction and/or transparency. To learn more about how to receive training and technical assistance, click here. To access our resource database, click here.

​Lean Guidance and Training​

Like most governments, cities and counties in Washington are being asked to do more with less. They have slashed budgets, reduced staff and eliminated programs--but still struggle to deliver required services with existing resources. Lean performance improvement strategies can help governments deliver services to citizens more effectively by reducing variation, waste and delays in complicated processes. These strategies may be common in business and industry: the Performance Center's Lean training and resources help bring these same strategies to local government organizations across the state. To learn more, click here.

 Other resources

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